Shipping policy


Shipping Policy



Shipping Policy

Last updated: April 10, 2026


Thank you for visiting and shopping with us. Below are the terms and conditions that make up our Shipping Policy.



1. Order Processing Time



All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or public holidays.


If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, we will do our best to inform you as soon as possible.



2. Shipping Destinations



We currently ship to selected countries within Europe and, where available, to other international destinations.


If shipping to your country is not available at checkout, please contact us before placing an order.



3. Estimated Delivery Times



Delivery times are estimates and may vary depending on destination, local postal services, customs procedures, and seasonal demand.


Estimated shipping times:


  • Germany: 2–5 business days
  • EU countries: 4–10 business days
  • International orders: 7–21 business days



Please note that these delivery times are estimates only and are not guaranteed.



4. Shipping Costs



Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.


Any free shipping promotions, if offered, will be clearly displayed on the website.



5. Order Tracking



Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.


Please allow up to 48 hours for tracking information to become active.



6. Customs, Duties, and Taxes



For international orders, customs duties, import taxes, and other charges may apply depending on the destination country.


These charges are the responsibility of the customer unless otherwise stated on our website.


We are not responsible for delays caused by customs clearance procedures.



7. Incorrect Shipping Address



Please make sure your shipping address is complete and correct before placing your order.


We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has started.



8. Lost, Stolen, or Delayed Packages



We are not responsible for delays caused by the shipping carrier, customs, weather conditions, or other circumstances beyond our control.


If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you in opening an investigation with the shipping provider.


We are not responsible for stolen packages confirmed as delivered to the address provided by the customer.



9. Damaged Parcels



If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:


  • the outer packaging,
  • the shipping label,
  • the damaged item,
  • and all contents of the parcel.



This will help us review the issue and offer a suitable solution.



10. Split Shipments



In some cases, an order may be shipped in multiple packages depending on stock availability, warehouse logistics, or product type. If this happens, you may receive separate tracking numbers