Shipping & Delivery
Shipping Policy
Last updated: 20 October 2026
Hair Pro Shop ships worldwide from Germany with DHL. All international parcels are sent as DHL Paket, which includes full tracking and insurance up to EUR 500. Selected products (Nix Ice Extension line) are also stocked in the United States and shipped domestically from Houston, TX.
1. Order processing time
Orders are processed within 1–3 business days after payment. Orders are not processed, shipped or delivered on weekends or German public holidays. During peak periods processing may take slightly longer; we will inform you if that happens.
2. Where we ship
We ship to 224 countries and territories. Shipping rates are based on DHL international zones and are shown at checkout. The table below lists the standard rate for a parcel up to 2 kg and the typical DHL transit time, counted from the day the parcel is handed over to DHL (add the 1–3 business days of processing).
| Zone | Destinations | Rate (up to 2 kg) | Transit time |
|---|---|---|---|
| Germany | Germany | EUR 5.49 | 1–2 business days |
| Zone 1 — European Union | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | EUR 14.49 | 2–7 business days |
| Zone 2 — United Kingdom & Switzerland | United Kingdom, Switzerland | EUR 19.49 | 2–5 business days |
| Zone 3 — Rest of Europe | Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Türkiye, Ukraine, Vatican City | EUR 22.49 | 4–10 business days |
| Zone 4 — Russia | Russian Federation | EUR 27.49 | 11–15 business days |
| Zone 5 — Americas | United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Uruguay, Venezuela, Bolivia, Ecuador, Paraguay, Suriname, Guyana, French Guiana, Greenland and the Caribbean islands (Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten, Turks and Caicos, Falkland Islands, South Georgia) | EUR 26.49 | USA and Canada 5–8 business days; Latin America and the Caribbean 16–24 business days |
| Zone 6 — North Africa & Middle East | Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Palestinian Territories, Tunisia | EUR 22.49 | 6–14 business days |
| Zone 7 — Asia & Africa | China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macau, Malaysia, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam and all other countries of Asia and Sub-Saharan Africa | EUR 25.49 | Japan, South Korea, Singapore 4–8 business days; China, India, South-East Asia 8–18 business days; Africa 10–20 business days |
| Zone 8 — Australia, Oceania and other territories | Australia, New Zealand, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Somalia, South Sudan, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Sahara | EUR 27.49 | 8–16 business days |
Parcels heavier than 2 kg are charged at the corresponding DHL rate, which is calculated automatically at checkout. Express delivery with UPS is available for selected destinations and is shown at checkout where applicable.
3. United States — Nix Ice Extension products
Nix Ice Extension Gel Glue & Activator (Clear and Black) and Nix Ice Extension Remover are stocked in the United States and shipped from our Houston, TX warehouse via Amazon Fulfilment for EUR 8.00, typically delivered in 2–5 business days. These products are not shipped from Germany to the United States. All other products are shipped from Germany under Zone 5 rates.
4. Temporarily unavailable destinations
DHL has suspended service to some destinations. At present we cannot ship to Iran, Cuba, North Korea, Syria and Yemen. Deliveries to Ukraine are possible only to postcodes currently served by Ukrposhta. Deliveries to Israel and Haiti may be subject to significant delay. If you place an order to an affected destination we will contact you and refund it in full if delivery is not possible.
5. Shipping costs
Shipping costs are calculated at checkout based on destination, parcel weight and the selected shipping method. The rates shown above are our standard DHL rates without surcharge. Any free shipping promotion will be stated clearly on the website.
6. Tracking
Every parcel we send is tracked. Once your order has shipped you will receive a confirmation email with the tracking number. Please allow up to 48 hours for tracking information to become active.
7. Customs, duties and import taxes
Orders within the European Union are shipped with VAT included; no further charges apply. For destinations outside the European Union, customs duties, import VAT and handling charges may be levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping rates. We are not responsible for delays caused by customs clearance.
Our products include cosmetic preparations and adhesives. Some countries restrict the import of such goods. Please check your national import rules before ordering; we cannot refund parcels seized or returned by customs for this reason, other than the value of the goods once they are returned to us.
8. Incorrect shipping address
Please make sure your address is complete and correct before placing an order. We are not responsible for orders sent to an incorrect address supplied by the customer. If you notice a mistake, contact us immediately — we will try to correct it before dispatch, but cannot guarantee changes once processing has started.
9. Lost, stolen or delayed parcels
We are not responsible for delays caused by the carrier, customs, weather or other circumstances beyond our control. If your parcel appears lost or significantly delayed, contact us and we will open an investigation with DHL. All parcels are insured up to EUR 500. We are not responsible for parcels confirmed by the carrier as delivered to the address provided.
10. Damaged parcels
If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the outer packaging, the shipping label, the damaged item and all contents of the parcel. This allows us to file a claim with DHL and offer you a solution.
11. Split shipments
An order may be shipped in several parcels depending on stock availability, warehouse location or product type. In that case you will receive a separate tracking number for each parcel at no extra cost.
12. Contact
Hair Pro Shop, Andrii Chernyshuk, Putzbrunner Straße 10, 85521 Ottobrunn, Germany
Email: hairproeu@gmail.com — Phone: +49 175 6296979
VAT ID: DE354396739